Latest News

November 28, 2024

How Conflict Resolution Training Helps Manage Psychosocial Hazards at Work

Workplace conflict is an inevitable aspect of any organisational environment. While occasional disagreements can lead to innovation and growth when managed constructively, unresolved or poorly handled conflicts can escalate into

November 16, 2024

Understanding the Use of Restrictive Practices in Australia: Organisations, Applications, and the Role of Restraint Training

Restrictive practices are used across various sectors in Australia to manage behaviours or situations where individuals pose a risk to themselves or others. While these practices are sometimes necessary, they

October 26, 2024

Occupational Violence – A Genuine Zero-Tolerance Approach

Occupational violence and aggression (OVA) remain a significant concern across various industries. As organisations strive to create safer work environments, implementing a zero-tolerance policy has emerged as an effective strategy

October 16, 2024

The Importance of Restrictive Practice Training in Aged Care

In the complex world of aged care, ensuring the safety and dignity of residents whilemanaging challenging behaviours is a delicate balance. Restrictive practice training,such as that offered by Resolution Education,

October 3, 2024

Workplace Violence
eLearning and Train-the-Trainer

A Holistic Approach to Addressing Occupational Violence In today’s complex work environments, organisations must adopt a comprehensive strategy to mitigate risks associated with occupational violence. eLearning and Train-the-Trainer programs are

June 5, 2024

TCI vs ADP Training

How does the TCI and ADP Approach Compare? A good training program is the cornerstone of effective workplace safety and response efforts. But how easy is it to find one

May 20, 2024

How to Prepare for & Respond to Critical Incidents

Enhancing Workplace Safety in 3 Crucial Steps Recent events have prompted many workplaces to consider their level of safety. As an employer, you may be questioning, ‘Are we prepared?’ and

March 26, 2024

What Is Protective Intervention Training (PIT)?

How to Reduce Tension & Improve Safety in the Classroom Navigating the intricacies of human behaviour is a constant challenge, particularly in environments as dynamic as the classroom. For educators

March 19, 2024

4 Strategies to Empower Your Team

Expert Insights From a Senior Trainer Transitioning from running his own successful business to having a pivotal role at Resolution Education as a Senior Trainer, Shane brings a wealth of

February 29, 2024

Conflict Resolution vs De-escalation Training

What Is the Difference Between Conflict Resolution and De-escalation Training? Workplace conflict is a sign of differing perspectives, priorities, and expectations colliding within an organisation. This presents both challenges and

February 15, 2024

Is Autonomy the Key to De-escalation?

Expert Interview Here’s how Sai uses autonomy to empower and enhance the well-being of others Sai, an empathetic and dedicated trainer at Resolution Education, has a background in health and

January 31, 2024

The 3 Rs: Respect, Responsibility, and Restraints

Learn How Restrictive Practices Can Ensure Safety Introduction Utilising restrictive practices can be complex and confronting, as they entail placing limitations on an individual’s freedom, movement, or actions. This can

December 7, 2023

How to Master the Art of Phone De-escalation

Answering Your 5 Frequently Asked Questions Introduction In an era where a significant portion of our communication unfolds not in face-to-face interaction, but through phones or screens, mastering effective phone

November 13, 2023

The Power of Duress Alarms

5 Tips to Enhance Workplace Safety with Efficient Duress Procedures Incidents of violence and hostility can strike anywhere, at any time. For employees, this uncertainty means that the need for

October 25, 2023

How to Stay Safe When Working Remotely

Learn 9 safety tips for working in other people’s homes Do work responsibilities require your team to make remote visits, often venturing into other people’s homes? If so, you and

October 7, 2023

Can Virtual OVA Training Make Your Workplace Safer?

4 Benefits of Virtual OVA Training The prevalence of remote work has been continually rising for the past 20 years, experiencing a notable surge during the pandemic. In 2022, 29%

September 24, 2023

What Is the Key to De-escalating Someone?

Expert Interview Here’s how Diane utilises the power of empathy, acknowledgement, and trust Diane is a dedicated trainer at Resolution Education. She brings a wealth of expertise in de-escalation and

September 5, 2023

10 Signs Workplace Boundaries are Being Crossed

Learn how boundaries ensure safer workplaces by reducing incidents and increasing staff confidence Introduction As an organisation, how often do you talk about boundaries? How often do you address a

July 25, 2023

Wave 1, 2 and 3 Training VS ADP System

Wave Training & Customisation at Resolution Education Building a strong foundation and cultivating the confidence required to effectively manage incidents is crucial to ensuring organisational safety. Comprehensive training frameworks can

July 12, 2023

Is Workplace Violence Just Part of the Job?

‘Part of the Job’ and Other Perspectives on Workplace Violence Is violence and aggression ‘just part of the job’? In the lives of many employees, it is difficult to believe

June 22, 2023

De-Escalation and Conflict Resolution eLearning

3 Ways e-Learning Enhances Workplace Safety Workplace safety is a paramount concern in today’s fast-paced world, but ensuring employees are equipped with the necessary skills can be a challenge. With

May 23, 2023

MAPA, PART or ADP Training

In today’s workplace, equipping employees with skills to identify and de-escalate potential hostility, as well as navigate psychosocial hazards, is crucial for the well-being of all involved. Several training programs

May 3, 2023

Expert Interview

Consistency is Key to Safe Workplaces Meet Nathan McDonald, the founder and Head Trainer of Resolution Education, a business dedicated to empowering employees to handle difficult situations with confidence. A

April 13, 2023

Does Resolution Education Deliver VPM Training?

Exploring Occupational Violence and Aggression training options for your team can be overwhelming. With various training frameworks available, it can be difficult to sort through information and make the best

February 27, 2023

OVA Training Frameworks

What Is a Training Framework and Why Is It Important? Occupational violence and aggression (OVA) is on the rise along with the requests for OVA training. Organisational leaders are called

February 10, 2023

The High Price of OVA

5 Costs and How to Address Them The current job market is challenging, with high turnover rates and staff retention being a major concern for employers and HR managers. In

January 17, 2023

5 Ways to Improve Code Black Procedures

What is colour coding for? Many healthcare organisations operate with a set of codes that alert staff to emergencies within the workplace. These codes are categorised by colour and ensure

October 26, 2022

5 Mistakes Code Black Teams Make

It is vital for healthcare organisations to maintain specially-trained code grey and code black teams that are up-to-date on company safety procedures and policies. These teams help to reduce risks

October 9, 2022

3 Ways to Increase Effectiveness of Incident Reports (OVA Incident Reporting)

Workplace violence comes in various forms: bullying, physical harassment, verbal abuse, or other forms…

November 17, 2021

How Training Can Help Prevent Workplace Violence