Practical & Real-Life De-escalation, OVA, PIT, & Conflict Resolution Training Programs in Australia
Our De-escalation & OVA, Protective Intervention, and Conflict Resolution Training courses in Australia are practical, fun and informative.
As an attendee of our training, you will be taught real-life de-escalation and disengagement techniques to manage volatile situations in your workplace and beyond.
Choose the Right Training
Resolution Education’s De-escalation & OVA Training is interactive and strategy-rich, designed to equip employees with a comprehensive set of essential skills. Gain the confidence and proficiency to effectively handle agitated and heightened clients, customers, patients, and members of the publics in various situations. Our training empowers participants to navigate challenging encounters with confidence and productivity.
Unlock your organisation’s potential with our empowering Train-the-Trainer program. Designed to give employees the confidence and skills to deliver high-quality de-escalation training internally. In 2-3 days, participants acquire invaluable strategies for effectively managing challenging situations, following our trusted A.D.P. Framework. Elevate your training capabilities for lasting success.
Health sector staff are faced with a range of challenging situations, both in the workplace and the field, which require sound de-escalation skills and a cohesive team response. Resolution Education works closely with healthcare professionals across different environments such as hospitals, clinics, and general and specialist practices, to provide staff with effective approaches and strategies to resolve difficult situations effectively.
Resolution Education’s Restraints training is a specialised package that caters to emergency response teams, security personnel, healthcare providers, and other roles requiring non-punitive restraint techniques. Under the close supervision of the trainer, the training ensures compliance with state and federal regulations while prioritising the implementation of safe methods to minimise harm.
Empower your employees with our Conflict Resolution Training course, specifically designed for individuals who encounter challenging negotiations, emotionally volatile individuals, or require enhanced communication skills. This course addresses a wide range of situations and can be customised to address the specific challenges your team may face. Equip your team with the skills to effectively manage conflicts and foster positive outcomes.
Experience Resolution Education’s Phone De-escalation training, an engaging and content-rich course designed to equip your team with vital skills for handling challenging interactions with heightened individuals over the phone. Empower your team with the necessary tools to effectively de-escalate tense situations, fostering an environment where productive and constructive discussions can take place.
Our Protective Intervention Training is the solution that your school needs to enhance safety, alleviate tension, and support students with behavioural challenges. Through the implementation of this program, your team can enhance the productivity of the learning environment and strengthen relationships within the classroom and throughout the wider school community.
This comprehensive course is designed to equip employees with the skills to effectively handle encounters with armed offenders. From understanding incidents to employing safety tactics and navigating post-incident procedures, we provide practical solutions to ensure participants feel confident and well-prepared. By implementing efficient protocols, employees are empowered to respond calmly and confidently.
Our Protective Intervention Training is the solution that your school needs to enhance safety, alleviate tension, and support students with behavioural challenges. Through the implementation of this program, your team can enhance the productivity of the learning environment and strengthen relationships within the classroom and throughout the wider school community.
Resolution Education can assist organisations in establishing effective policies and procedures. We have developed ready-made policies that can easily be implemented in most organisations, but we can also help to create policies from scratch to align with specific organisational requirements. These policies cover a range of areas, including managing difficult situations, safe remote working, and handling physical incidents, among others.
Training Structure
Resolution Education’s training programs and framework have four key differentiators:
Scalable
Underpinning the training is the Resolution Education framework, A.D.P. (Awareness, De-escalation, Protection), which is easily scaled to accommodate multiple roles, participants and a range of delivery methods depending on the needs of the organisation.
Adaptable
A comprehensive understanding of organisational requirements, from a legal and Workplace Health and Safety perspective, guarantees that training is appropriately adapted to fit the context of an organisation’s specific environment and policies.
Relevant
Developing de-escalation techniques that are useful and relevant to the situations employees encounter ensures they have a deep understanding of the knowledge and skills required to operate in their specific work environment safely.
Practical
Integrating theory and practice through role-playing scenarios enables employees to recognise their current capabilities and enhance their confidence when dealing with escalated individuals.
Customise Your Training Now
To enrol or find out more information please call 1300 884 589 or click the button below.
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